Closing Date: 12 December 2025
Introduction
TWK Agri, a highly respected agricultural and business services group in South Africa, is recruiting a dedicated and motivated Administrative Assistant to join EUM, a division within the TWK Group, based in Centurion, Gauteng. This opportunity is ideal for individuals who value structure, enjoy working in a professional environment, and take pride in ensuring that office operations flow efficiently on a daily basis. The position is designed for someone with strong organisational abilities, excellent communication skills, and a positive approach to teamwork and customer service.
Administrative professionals play a vital role in the success of any organisation. Within TWK Agri, this role supports business functions by providing accurate, timely, and well-coordinated administrative services to internal teams, brokers, agents, and clients. The successful candidate will be responsible for managing documentation, capturing data, coordinating office resources, handling queries, and assisting with reporting and compliance. By fulfilling these responsibilities, the Administrative Assistant contributes significantly to operational efficiency and an excellent service experience for stakeholders.
This expanded job overview outlines the role in detail, including duties, required competencies, skills, and expectations. It also provides valuable guidance for jobseekers on what the employer is likely seeking, helping applicants prepare effectively before submitting their applications.
Job Summary
The Administrative Assistant will work closely with underwriters, brokers, managers, and internal departments to ensure that workflows are completed accurately and on time. The role demands strong organisational skills, attention to detail, and the ability to multitask without compromising on quality. Because part of the responsibility includes handling client information and policy data, strict confidentiality and compliance with POPIA are essential.
The ideal candidate will be someone who is proactive, reliable, consistent, and willing to learn and adapt. This position offers an excellent opportunity for career growth within a reputable organisation that values professionalism and integrity.
Key Responsibilities and Duties
To ensure efficient and professional office operations, the Administrative Assistant will be expected to:
1. Maintain Accurate and Organised Filing Systems
A structured filing system ensures easy access to client information, policy documents, correspondence, and compliance records. The candidate must manage both physical and digital files, update them regularly, and ensure secure storage in line with company standards.
2. Prepare Quotes for New Business
Work closely with brokers, agents, and underwriters to prepare accurate quotes for new business opportunities. This task requires careful data entry, an understanding of product information, and a high level of accuracy.
3. Compile and Distribute Correspondence and Reports
Prepare, format, and distribute internal and external communication such as letters, forms, training reports, audit documentation, and general office correspondence. The Administrative Assistant will ensure all documents are professional, clear, and aligned with company branding standards.
4. Monitor and Manage Office Resources
Track office supplies such as stationery, forms, and operational documents. Ensure that stock levels remain adequate and place replenishment orders when required. Keeping the office well equipped supports smooth daily operations.
5. Respond to Internal and External Queries
Provide prompt, professional, and courteous responses to enquiries from colleagues, brokers, service providers, and clients. This requires strong communication skills and an ability to provide accurate information or escalate queries where necessary.
6. Build Strong Working Relationships
Develop and maintain positive relationships with internal teams, clients, external service providers, brokers, and agents. The role requires collaboration, professionalism, and a service-driven approach.
7. Manage Workload and Deadlines
Handle daily tasks efficiently, prioritise responsibilities, and ensure deadlines are met. This includes managing a busy and sometimes fast-paced administrative workload.
8. Compile Audit and Training Reports
Accurately record and submit audit information, training activities, and compliance documentation. This supports organisational standards and regulatory requirements.
9. Capture Client and Policy Data
Input client, policy, and administrative data into company systems and databases. Accuracy and confidentiality are essential, as this information must be maintained in line with POPIA and internal policies.
10. Support Underwriters, Brokers, and Departments
Provide administrative support where needed, helping underwriters and other internal teams with documentation, system updates, and general office duties.
11. Assist with Meetings and Scheduling
Coordinate meetings, manage calendars, and assist with office events, including booking venues, preparing meeting materials, and handling logistical arrangements.
Qualifications and Minimum Requirements
To be successful in this role, applicants should meet the following criteria:
- Grade 12 / Matric
A National Senior Certificate is essential. - Computer Literacy
Proficiency in MS Office, especially Excel, Word, and PowerPoint. - Strong Interpersonal Skills
Clear communication, professional conduct, and a customer-focused approach. - Attention to Detail
Ability to work accurately under pressure while managing multiple tasks. - Personal Attributes
Responsibility, reliability, adaptability, and the ability to maintain confidentiality at all times. - Teamwork and Innovation
A proactive mindset, willingness to learn, and the ability to contribute positively to the team. - Valid Driver’s License and Passport
Enables travel or participation in work-related activities when required.
Why This Role Matters
Administrative positions form the backbone of operational efficiency. By ensuring that systems run smoothly and information is well managed, the Administrative Assistant allows teams such as underwriting, sales, and client services to perform effectively. This creates a professional working environment and enhances client satisfaction.
For applicants, this position offers valuable exposure to the insurance, agricultural, and corporate sectors. It also provides development opportunities for individuals seeking career growth in administration, office management, or business operations.
How to Apply
Applicants should prepare a professional CV highlighting relevant administrative experience, computer skills, and qualifications. It is important to tailor the CV to the job description and include examples that demonstrate attention to detail, reliability, and organisational abilities. A well-written cover letter explaining your suitability for the role may strengthen your application.
Submit your application before the closing date: 12 December 2025.
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