Join the playTSOGO Team
Your Next Big Move in Online Gaming Support
playTSOGO is the digital gaming arm of the Tsogo Sun family. We’re on the hunt for sharp, enthusiastic customer support stars to join our team. If you’re passionate about service and ready to grow in a fast-paced environment, we’ll provide all the training you need to shine in our Call Centre.
If you’re excited by the idea of working in online gaming and making a real difference, we want to hear from you.
What You’ll Do
- Chat with customers via Live Chat and Email.
- Help users navigate our website and online games.
- Offer a friendly, tailored experience to build brand loyalty.
- Report technical issues to the right team quickly.
- Welcome new users and explain how to get started.
- Work with other departments to resolve queries fast.
- Switch smoothly between different systems and websites.
- Meet performance goals and follow KPIs.
- Handle both inbound and outbound communication.
- Understand and deliver on each customer’s needs.
- Learn our products deeply and share that knowledge.
- Adapt your approach to suit each customer’s personality.
What You Need
- Grade 12 or equivalent.
- Experience in Customer Service (Casino or iGaming experience is a bonus).
How to Apply
Your application must include:
- Contactable references (with phone numbers).
- A cover letter with 3 reasons why you’re the perfect fit for us.
Show us what makes you stand out and let’s build something exciting together.
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