JOB DESCRIPTION
Key Responsibilities:
- Represent the brand positively while delivering an exceptional customer experience.
- Identify customer needs and provide the most suitable solutions to exceed expectations.
- Monitor individual sales performance and work towards achieving set targets.
- Promote and sell a wide range of products, staying informed about current décor and fashion trends.
- Proactively seek opportunities to generate new sales.
- Assist with stock replenishment to ensure the store is fully prepared for customers at all times.
Qualifications & Experience:
- Grade 12 (Matric)
Skills & Competencies:
- Strong passion for working with people.
- Target-driven with a focus on customer experience.
- Excellent verbal and written communication skills.
- Ability to multitask effectively in a fast-paced environment.
- Capable of working independently and using initiative.
- High level of attention to detail.
- Strong customer service and relationship-building skills.
- Ability to manage customer challenges and negotiate effectively.
- Confident in sales and customer engagement.
Behavioural Competencies:
- Adhering to Standards: Maintains quality and compliance in all work activities.
- Continuous Improvement: Actively seeks ways to improve processes and performance.
- Decision Making: Analyses situations to make effective and timely decisions.
- Drive and Perseverance: Demonstrates resilience and commitment to achieving goals.
- Customer Focus: Consistently meets and exceeds customer expectations.
- Planning and Organising: Manages tasks efficiently using a structured approach.
- Relating and Networking: Builds strong working relationships with customers and colleagues.
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