Customer Service and Point of Sale (POS) Assistant – Delivering Excellence in Retail
Introduction
Providing excellent customer service is at the heart of every successful retail business. This role focuses on delivering service excellence through efficient customer interaction, accurate point-of-sale (POS) operations, and effective merchandising that ensures a positive in-store experience. As a Customer Service and POS Assistant, your goal is to help customers “feel good and pay less” while representing the brand with professionalism and enthusiasm.
This position is perfect for individuals who are passionate about customer service, sales, and retail operations, and who enjoy working in a fast-paced environment where teamwork and attention to detail are key.
Duties and Responsibilities
Main Job Objectives
The Customer Service and POS Assistant plays a vital role in maintaining the smooth daily operations of the store. Key responsibilities include:
- Efficient Point of Sale Operations
- Execute all POS-related tasks promptly and accurately.
- Scan merchandise correctly, process transactions efficiently, and ensure all payments are handled securely.
- Maintain high accuracy in handling cash, card, and electronic payments to prevent errors and losses.
- Clubcard and Customer Engagement
- Proactively promote and enroll customers in the Clicks Clubcard loyalty program.
- Ensure clubcard participation targets are met and customers enjoy the benefits of the program.
- Inform customers about current promotions and discounts to increase sales and brand loyalty.
- Customer Service Excellence
- Deliver superior service as a brand ambassador by being visible, approachable, and friendly.
- Handle customer queries professionally and ensure a pleasant shopping experience.
- Contribute to the company’s mission of being South Africa’s first-choice health and beauty retailer.
- Merchandising and Store Presentation
- Maintain product displays and ensure shelves are well-stocked and neatly presented.
- Adhere to store visual merchandising standards to create an inviting shopping environment.
- Perform general housekeeping duties to maintain store cleanliness and order.
- Product Knowledge and Promotions
- Stay up to date with information about products, promotions, and store events.
- Assist customers by providing accurate information and recommendations.
Knowledge and Core Understanding
To succeed in this role, a good understanding of retail operations, customer engagement, and merchandising principles is essential.
Key knowledge areas include:
- Basic mathematics and cash handling
- Understanding of FMCG (Fast-Moving Consumer Goods) and retail store operations
- Familiarity with merchandising and promotions strategies
- Knowledge of stock control and inventory management
- Strong awareness of customer service excellence and satisfaction standards
Skills Required
Candidates should possess both interpersonal and technical skills to perform effectively.
Essential Skills:
- Excellent planning and organizing abilities
- Strong problem-solving and decision-making skills
- Exceptional customer orientation with a helpful, friendly attitude
- Clear and confident communication skills
- Computer literacy for operating POS systems and other store technologies
- Sound numeracy skills for handling cash and calculating totals accurately
Core Competencies
This role requires individuals who can work well under pressure and maintain high performance standards.
Essential Competencies:
- Relating and networking – building rapport with customers and colleagues
- Following instructions and procedures – ensuring compliance with company policies
- Delivering results and meeting customer expectations – focusing on performance and satisfaction
Desirable Competencies:
- Working with people and contributing positively to team efforts
- Persuading and influencing customers during promotions and sales
- Planning and organizing daily tasks efficiently
- Coping with pressure and setbacks while maintaining professionalism
Experience and Qualifications
Experience:
- Desirable: Previous experience in a customer-facing retail or FMCG environment.
Experience as a cashier, sales assistant, or store clerk will be advantageous.
Education:
- Essential: Grade 12 (Matric)
- Desirable: Minimum of 50% in Mathematics and English at Grade 12 level
Why This Role Matters
This role is a crucial part of the store’s success. Customer Service and POS Assistants act as the face of the brand, ensuring that every shopper receives quality service and accurate transactions. Your efforts directly influence customer satisfaction, sales growth, and brand reputation.
For those passionate about people and sales, this position offers the chance to develop practical skills in customer service, communication, merchandising, and retail management — all of which open doors to future growth opportunities within the company and the broader retail sector.
Final Thoughts
A career in retail is more than just handling sales — it’s about creating positive experiences for every customer who walks through the door. As a Customer Service and POS Assistant, you’ll be part of a dynamic environment that values teamwork, precision, and a commitment to service excellence.
With Grade 12, good communication skills, and a passion for helping people, you can build a rewarding career in retail — one where every interaction leaves a lasting impression.
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