Introduction

The aim is to achieve service excellence by providing efficient customer service, managing point of sale (POS) operations, and executing in-store merchandising that fosters a positive customer experience.

Duties & Responsibilities

Job Objectives:

• To carry out all point of sale operational activities promptly and effectively.
• To ensure a high degree of accuracy when scanning items and processing payments, including managing clubcard rewards.
• To handle cash securely at all times.
• To actively promote the Clicks’ clubcard and enroll new members to meet participation targets.
• To inform customers about ongoing promotions to enhance sales and ensure they “feel good and pay less.”
• To provide exceptional customer service by serving as a brand ambassador, being approachable, and delivering friendly and professional assistance.
• To efficiently perform and uphold all merchandising and general housekeeping tasks in accordance with store and visual merchandising standards.
• To support the Group’s vision of being the preferred health and beauty retailer by embodying and promoting the company values.
• To stay informed about products, ranges, promotions, and events to consistently provide accurate information to customers.

Knowledge:

• Basic mathematical calculations
• Experience in retail/FMCG and an understanding of merchandising and promotional principles
• Familiarity with stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organizational abilities
• Problem-solving capabilities
• Strong customer focus
• Effective communication skills
• Proficiency in computer use
• Numeracy skills

Competencies:

Essential:

• Building relationships and networking
• Adhering to instructions and procedures
• Achieving results and meeting customer expectations

Desirable Attributes:

• Collaboration with individuals
• Ability to persuade and influence
• Skills in planning and organization
• Resilience in handling pressure and setbacks

Preferred Experience and Qualifications

Experience:

Preferred: Background in a customer service position within a retail or FMCG store operations setting

Education:

Essential: Completion of Grade 12
Preferred: Attainment of at least 50% in both Mathematics and English at the Grade 12 level

Please send your CV to: CLK0434MGR@clicks.co.za

Clicks Woodbridge: Your Next Opportunity as a Shop Assistant/Cashier

Imagine a job where you help people every day and grow your career at the same time. At Clicks, that’s exactly what you can do! Being a shop assistant or cashier is more than just a job. It’s a chance to make customers happy and learn new skills. Clicks is known for treating employees well, with great benefits that make working here even better.

Why Clicks Woodbridge is the Perfect Place to Start Your Retail Career

Clicks Woodbridge isn’t just a store; it’s a community. When you join the team, you become part of a company that cares about its people. The positive work environment and opportunities to grow make Clicks a great place to start your retail career. Plus, the location is super convenient!

Clicks’ Commitment to Employee Growth and Development

Clicks believes in helping you reach your full potential. They offer training programs to teach you new skills. There are also chances to move up in the company. Mentorship programs pair you with experienced employees who guide you along the way. This shows Clicks is dedicated to seeing you succeed.

Woodbridge’s Vibrant Community and Convenient Location

Woodbridge is a lively area with lots to offer. Getting to work is easy with public transportation nearby. You’ll also find plenty of shops and restaurants around. This makes your work life easier and more enjoyable. It’s a win-win!

Competitive Benefits and Employee Perks

Clicks offers more than just a paycheck. You’ll get a competitive salary, health insurance, and employee discounts. These perks help you save money and stay healthy. Clicks understands that taking care of their employees is important.

Mastering the Role: Key Responsibilities of a Shop Assistant/Cashier at Clicks

As a shop assistant/cashier, your day will be busy and varied. You’ll be the face of Clicks, helping customers and keeping the store running smoothly. It’s a role that requires many skills.

Providing Exceptional Customer Service

Making customers happy is a top priority. You’ll greet them with a smile, answer their questions, and help solve any problems they have. Creating a positive shopping experience is key to this job. You want people to leave the store satisfied.

Efficiently Processing Transactions and Handling Cash

Operating the cash register is a big part of the job. You’ll need to handle cash and electronic payments accurately. Preventing errors is crucial to keeping things running smoothly. Being careful and detail-oriented is really important here.

Maintaining Store Presentation and Stocking Shelves

Keeping the store looking good is another important task. You’ll make sure shelves are stocked and organized. Cleaning up spills, monitoring product dates, and helping with inventory are all part of the job. This work keeps the store looking its best.

Skills and Qualities That Make You a Standout Candidate

Clicks looks for certain skills and qualities in their shop assistants/cashiers. Having these will make you a standout candidate. They want people who can provide great service and work well with others.

Communication and Interpersonal Skills

Being able to talk to customers and coworkers is key. You need to listen carefully, be friendly, and show you care. Good communication skills make everyone’s job easier. It’s about making real connections.

Problem-Solving and Decision-Making Abilities

Customers might have complaints or issues that need solving. You’ll need to think on your feet and make quick decisions. Handling these situations with a calm attitude will impress. You’re there to make their day better.

Attention to Detail and Accuracy

Accuracy is essential when handling money, stocking shelves, and following procedures. Paying close attention to detail helps prevent mistakes. This skill shows you’re responsible and reliable. It really matters.

Tips for Acing Your Clicks Shop Assistant/Cashier Application and Interview

Getting a job at Clicks starts with a great application and a strong interview. Here are some tips to help you succeed. Preparation is key, so take your time and do your best.

Crafting a Compelling Application and Resume

Highlight your skills and experiences that relate to the job. Make sure your application shows why you’re a good fit for Clicks. Proofread carefully to catch any errors. A polished application makes a great impression.

Preparing for Common Interview Questions

Practice answering questions about customer service, cash handling, and teamwork. Think about examples of how you’ve used these skills in the past. Being prepared will make you feel more confident. It also shows you’re serious about the job.

Demonstrating Enthusiasm and a Positive Attitude

Show your passion for retail and your willingness to learn. A positive attitude can make a big difference. Employers love candidates who are excited about the opportunity. Let your personality shine!

Beyond the Job: Opportunities for Growth at Clicks

Clicks offers more than just a job. You can build a long-term career here. There are plenty of opportunities to grow and advance within the company. The sky’s the limit.

Advancement to Supervisory Roles

If you work hard, you could become a supervisor, team leader, or even a store manager. Clicks likes to promote from within. This means you have a real chance to move up. It’s a great goal to aim for.

Cross-Training in Different Departments

You could explore roles in the pharmacy, beauty, or other departments. Learning different areas of the store makes you a more valuable employee. Cross-training can also help you find your passion. The options are plentiful.

Long-Term Career Potential within the Clicks Group

Clicks is committed to helping you develop your skills. They offer opportunities for professional development. This means you can build a long-term career within the Clicks Group. It’s a solid, stable path.

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Conclusion

Working as a shop assistant or cashier at Clicks Woodbridge is a great opportunity. Clicks is committed to employee growth and customer service. Why not take the next step? Apply today and see where your career can go!